Structural revenue leak in contract-heavy portfolios
Average missed indexation, unbilled additional work, under-contract invoicing. Not one big mistake — a thousand small ones, only visible when you check every line.
No thought leadership. No infographics from a deck. Only patterns we saw emerge in our own production — and that repeat across every contract-heavy service business.
Our own company is the testing ground: every mistake hurt here first, every lesson is now a rule in the system. Chronological and honest — the lessons are proof, not weakness.
Average missed indexation, unbilled additional work, under-contract invoicing. Not one big mistake — a thousand small ones, only visible when you check every line.
Realistic coverage of manual invoice-vs-contract review. The other 97% runs on trust and sampling — exactly where the leak lives.
Match coverage of invoice line to contract, hours and delivery. The remaining 1.4% is the human review stack — with evidence, not gut feel.
From PDF stack to searchable, linked knowledge base. Traditionally: weeks. With agents that classify, extract and validate themselves: days.
Two independent models must agree before a signal reaches a human. Alert fatigue disappears; what remains is decidable.
Flagged within 8 weeks on €49.9M. Signal to collected amount is a human process — but without the agent analysis it would have stayed invisible.
In contract-heavy services, nobody knows every rule by heart. Contracts are too large, too old, amended too often. Controllers work with what they remember — a fraction of what's written.
The leak isn't the one big wrong invoice. It's a thousand small things: an indexation clause that kicked in three years ago, a key document from 2019, a side letter from a merger. Humanly impossible to watch everywhere at once.
An agent doesn't forget. It doesn't get tired at 4:30 PM. It reads 25,841 documents with the same precision as the first. And it only asks a human when the evidence holds up.
The clause is there, the trigger date has passed, invoicing was never adjusted. Often unnoticed for years.
Hours registered, order confirmed by email, but never traced to an invoice line.
Multi-entity operators regularly bill the same thing twice via different legal entities — only visible in portfolio-wide comparison.
Rate lower than the contract states, often from outdated masters in the billing module.
Penalty clauses for SLA breaches, bonuses at delivery — written, never enforced.
Monthly service, quarterly invoicing. Or the reverse. Cash flow leaks without anyone noticing.
Standalone agreements from a merger or negotiation round that never made it into the billing module.
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