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Insights

What 434,667 documents have taught us.

No thought leadership. No infographics from a deck. Only patterns we saw emerge in our own production — and that repeat across every contract-heavy service business.

5,2%of revenue

Structural revenue leak in contract-heavy portfolios

Average missed indexation, unbilled additional work, under-contract invoicing. Not one big mistake — a thousand small ones, only visible when you check every line.

source: own portfolio analysis €49.9M
3%sample

What a controller team can reach by hand

Realistic coverage of manual invoice-vs-contract review. The other 97% runs on trust and sampling — exactly where the leak lives.

source: benchmarks & own history
98,6%coverage

What one agent set does, non-stop

Match coverage of invoice line to contract, hours and delivery. The remaining 1.4% is the human review stack — with evidence, not gut feel.

source: coverage analysis €23M
40+ uonboarding

To fully structure 10 objects

From PDF stack to searchable, linked knowledge base. Traditionally: weeks. With agents that classify, extract and validate themselves: days.

source: object onboarding spring 2026
< 4%false positives

Signal quality after four-eyes principle

Two independent models must agree before a signal reaches a human. Alert fatigue disappears; what remains is decidable.

source: own production, ongoing
€ 2,6Mrecoverable

On one portfolio, in one analysis cycle

Flagged within 8 weeks on €49.9M. Signal to collected amount is a human process — but without the agent analysis it would have stayed invisible.

source: signal analysis spring 2026
The through-line

The leak isn't fraud. It's fatigue.

Observation 1

In contract-heavy services, nobody knows every rule by heart. Contracts are too large, too old, amended too often. Controllers work with what they remember — a fraction of what's written.

Observation 2

The leak isn't the one big wrong invoice. It's a thousand small things: an indexation clause that kicked in three years ago, a key document from 2019, a side letter from a merger. Humanly impossible to watch everywhere at once.

Observation 3

An agent doesn't forget. It doesn't get tired at 4:30 PM. It reads 25,841 documents with the same precision as the first. And it only asks a human when the evidence holds up.

Recurring patterns

Seven signals we see in every analysis.

  1. 01
    Missed indexation on multi-year contracts

    The clause is there, the trigger date has passed, invoicing was never adjusted. Often unnoticed for years.

  2. 02
    Unbilled additional work

    Hours registered, order confirmed by email, but never traced to an invoice line.

  3. 03
    Duplicate invoicing across entities

    Multi-entity operators regularly bill the same thing twice via different legal entities — only visible in portfolio-wide comparison.

  4. 04
    Under-contract invoicing

    Rate lower than the contract states, often from outdated masters in the billing module.

  5. 05
    Forgotten escalation clauses

    Penalty clauses for SLA breaches, bonuses at delivery — written, never enforced.

  6. 06
    Illogical invoice cadence

    Monthly service, quarterly invoicing. Or the reverse. Cash flow leaks without anyone noticing.

  7. 07
    Side letters overriding the master

    Standalone agreements from a merger or negotiation round that never made it into the billing module.

New to terms like agent, signal or quality gate? Browse the full glossary — the language the agents use.

Curious which patterns live in your portfolio?

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